Sunday, May 18, 2008

The Chief Happiness Officer

The past few weeks have given us all plenty of reasons to be unhappy. None of us is without sadness over the devastating natural disasters in Burma and the earthquake in China. At the same time, so many nations and people are just plain angry about current events. The Arabs are mad because Israel is celebrating its 60th birthday. The U.N. is mad because the U.S. is delivering aid to Burma. Obama and many in the media and Democrat party are angry because Hillary will not give up the race for her party's nomination for president.

Regardless of the reason, being sad or mad is not the way to go to work everyday.

As business owners we set the tone of the workplace and we can make or break the attitude of those around us. And with all of the news making so many people sad or mad, it is harder than ever to stay upbeat and enthusiastic.

Anne Beiler, the founder of Auntie Anne's Pretzels, hired her replacement and promoted herself to the position of Chief Happiness Officer. She doesn't really call herself that but when I asked her how she spends her time now that she is no longer responsible for the day-to-day operations, she said that her job is to make sure everyone is happy.

Another owner of a very large small business told me the same thing. Cathie Jao of Bridgecreek, a property development and management company, told me that her main job is to ensure the happiness of others.

My friends who are psychotherapists would say that Anne and Cathie have set themselves up for failure because none of us can make another person happy. I think the reason these women are multi-millionaires is that they have succeeded at doing the impossible.